Refund Policy

This is a template. Replace placeholders with your actual policy and legal language.

1. Overview

Briefly explain your refund approach (e.g., satisfaction guarantee, conditions, and exclusions).

2. Eligibility

• Time window for requesting a refund (e.g., within 14 days of purchase)
• Eligible plans/products
• Ineligible cases (e.g., abuse, excessive usage, promotional credits)

3. How to Request

1. Contact support at billing@promptbuff.app
2. Include order ID, account email, and reason
3. Allow X business days for review

4. Processing & Timelines

State processing time (e.g., refunds processed within 5–10 business days) and note bank/card delays.

5. Partial Refunds & Prorations

Define rules for partial refunds, mid-cycle cancellations, and prorations.

6. Chargebacks

Explain how you handle chargebacks and the preferred resolution path via support.

7. Contact

Billing questions: billing@promptbuff.app